The viability of a call centre depends on the availability of a suitable workforce. It is not surprising then, that the call centre market in the UK has developed around large urban centres. Many of these centres are now reaching saturation point for call centre operators. As a result a number of staffing and management problems have surfaced in urban based call centres and further growth will make this situation critical.

Problems include:

• high attrition rates as Call Centres compete with each other for the best staff
  
• higher recruitment and training costs
  
• spiralling wage costs
  
• ever increasing benefit packages required to recruit and retain staff
  high absentee levels
  

Warning: These factors can seriously damage your wealth

But there is a solution

A place with:

• excellent staff availability and quality
  
• highly competitive wage levels
  
• a shift working culture
  
• unrivalled staff loyalty
  
• the lowest reported attrition rates in the UK
  
• proven small call centre performance
  

Its location is a well kept secret.

Cumbria
Even those visitors to the area, seeking the beauty and tranquillity of our Lake District National Park are often unaware of the locations of the market and commercial towns located just a few miles outside the National Park.

These offer the ideal environment for small and medium sized call centre operations. This fact has been recognised in the Adecco "Best
Locations for Contact Centres Report" which placed Carlisle in the Top 5
Locations across the UK.

We are now seeking a limited number of call centre operators to take advantage of these very special conditions to develop a number of highly profitable and sustainable call centres in the most beautiful County in Britain.

In return we can provide:

• Superb town centre & waterfront locations
  
• Registers of suitable staff seeking service agent positions
  
• Pre-recruitment training programmes tailored to call centre requirements
  
• Sites prepared for rapid custom build programmes
  
• Buildings with fully costed conversion proposals & 13 week build times
  
• Quality Call Centre accommodation for £6.50 per square foot
  
• Low property rates
  
• Generous capital grants towards IT and hardware costs
  
• Training grant support
  
• Possibly the best quality of life in the UK
  
  
  

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